CX\Users
Error message: This site can't be reached
If you have the error message This site can't be reached and/or DNS_PROBE_FINISHED_NXDOMAIN
...
Thu, 20 Jan, 2022 9:34
Log out of CX using the Logout option top left (please do not just close the tab)
Open the browser settings ( three dots top right corner )
Select...
Wed, 27 Mar, 2024 10:43
Orders Pane
Orders pane from left hand menu is showing as blank. You will need to add the Orders pane on to your home pane (Profile, home pane, move...
Thu, 20 Jan, 2022 9:43
Create Order button isn't green
Once you have added the Order task (SOR) it is important that the task has a check in the tick box agains...
Thu, 20 Jan, 2022 9:48
Order not going to URM
Cx Repair Request must not have any special characters e.g. " or ! Or ' within it. Full stop is ok, not comma though. Job...
Thu, 17 Mar, 2022 15:04
Unable to raise a repair to an asset/Assets become numbers
Asset becomes numbers like this:
Fix: Log out/ log back in again OR clear cache in chrom...
Thu, 20 Jan, 2022 9:55
Duplicating works orders
If you don’t get the contractor that you want at the end of raising a repair, you can just go back to the tasks screen, selec...
Thu, 20 Jan, 2022 10:00
Request for SORs to be removed as they don’t work
Please check than the combination of priority, SOR, repair type and property you are using. If you g...
Thu, 20 Jan, 2022 10:04
Arrears action is not being suggested
Check the No process actions list (left hand menu, click rents, rent accounts - navigate to the No process Action...
Thu, 20 Jan, 2022 10:09
Authorise action
To authorise the action - note only certain Cx roles can authorise actions: Income Managers (includes Team Leaders), Supported Housing M...
Thu, 20 Jan, 2022 10:13