CX\Users
Arrears Action is still showing
When you complete an arrears action within an account, the arrears account screen does not refresh.
If you complete an...
Thu, 20 Jan, 2022 10:16
Allpay PRN (See Page 34 of Arrears training manual)
Allpay PRN can be found within Rent Account, navigate to the User Defined tab. Add 19 digit PRN a...
Thu, 20 Jan, 2022 10:22
To Print (& go to Sharepoint)
All communications have a default queue - currently they are set as send to pdf.
If not overriding the print que...
Thu, 20 Jan, 2022 10:29
Parameters not fully visible
When producing a letter if the parameter text is obscured by the text box, click in the bottom right of the box and drag it...
Thu, 20 Jan, 2022 10:31
No Contacts or Assets in searches or panes
Check the functional units in the top left chevron have 'LiveWest Default' checked
The system ...
Fri, 25 Feb, 2022 9:44
Contacts showing with more than one address
In the basic search it will show all the addresses a customer has, this will include (on purpose) current...
Thu, 20 Jan, 2022 10:48
How to raise a form and save to the LiveWest Record Centre
Raising a form from Cx does not automatically save to the LiveWest Record Centre. Please r...
Thu, 20 Jan, 2022 10:53
Unable to Submit form
If the Submit button at the bottom of the form is grey rather than green (depending on your theme) then there may be a mandat...
Thu, 20 Jan, 2022 10:56
Form Queue- Case reference
The case reference is the ID number from the browser rather than the ASB case reference number
Thu, 20 Jan, 2022 10:58
Form
Within the Tenancy sustainment referral case (Assessment) there is a form to be completed. When you complete the preceding task, the form shows as ...
Thu, 20 Jan, 2022 11:00