Arrears action is not being suggested 

  1. Check the No process actions list (left hand menu, click rents, rent accounts - navigate to the No process Actions tab 
  2. Search by using the filter options for the account you wish to view. 
  3. Double click on the row, the rent account will open 
  4. Navigate to the Action History tab 
  5. From here you can view the last action that was taken and then cross check on the next action in the list to see why no action has been suggested 



 

Training

 

https://ondomain.sharepoint.com/sites/ResourceHub/IT%20Training/Forms/AllItems.aspx?id=%2Fsites%2FResourceHub%2FIT%20Training%2FCx%20Learning%20Materials%2FIncome%20Recovery%20%28Arrears%29%2FIncome%20Recovery%20%28Arrears%29%2Epdf&parent=%2Fsites%2FResourceHub%2FIT%20Training%2FCx%20Learning%20Materials%2FIncome%20Recovery%20%28Arrears%29