Duplicating works orders

If you don’t get the contractor that you want at the end of raising a repair, you can just go back to the tasks screen, select a new SOR and create another works order, however you need to go back to cancel the works order you are no longer using.

Cancelling works orders

To cancel a Work Order you have to go into the works order screen and click the green ‘Cancel Order’ button. Cancelling the task/SOR within the works order rather than the works order itself does not cancel it, when is done this way the works order does not cancel, but the task/SOR updated to ‘Task Complete’ which then stops you from cancelling the works order correctly. 

Training link

https://ondomain.sharepoint.com/sites/ResourceHub/IT%20Training/Forms/AllItems.aspx?FolderCTID=0x012000D6E03F3BAEA5CD49B84C27A0A7D5931D&id=%2Fsites%2FResourceHub%2FIT%20Training%2FCx%20Learning%20Materials%2FCustomer%20Service%20%2D%20Raise%20%26%20Process%20Repairs%2FRaise%20and%20Process%20Repairs%2Epdf&parent=%2Fsites%2FResourceHub%2FIT%20Training%2FCx%20Learning%20Materials%2FCustomer%20Service%20%2D%20Raise%20%26%20Process%20Repairs

Repairs Q&A

https://ondomain.sharepoint.com/sites/OS-Cxproject/SitePages/Repairs-questions-and-answers.aspx