IT Service Desk

Error message: This site can't be reached    If you have the error message This site can't be reached and/or DNS_PROBE_FINISHED_NXDOMAIN    ...

Log out of CX using the Logout option top left (please do not just close the tab) Open the browser settings ( three dots top right corner )  Select...

Orders Pane  Orders pane from left hand menu is showing as blank.  You will need to add the Orders pane on to your home pane (Profile, home pane, move...

Create Order button isn't green  Once you have added the Order task (SOR) it is important that the task has a check in the tick box agains...

Order not going to URM  Cx Repair Request must not have any special characters e.g. " or ! Or ' within it. Full stop is ok, not comma though. Job...

Unable to raise a repair to an asset/Assets become numbers  Asset becomes numbers like this:  Fix: Log out/ log back in again OR clear cache in chrom...

Duplicating works orders   If you don’t get the contractor that you want at the end of raising a repair, you can just go back to the tasks screen, selec...

Request for SORs to be removed as they don’t work   Please check than the combination of priority, SOR, repair type and property you are using. If you g...

Arrears action is not being suggested  Check the No process actions list (left hand menu, click rents, rent accounts - navigate to the No process Action...

Authorise action  To authorise the action - note only certain Cx roles can authorise actions: Income Managers (includes Team Leaders), Supported Housing M...