Arrears Action is still showing
When you complete an arrears action within an account, the arrears account screen does not refresh.
If you complete an action from the arrears accounts (left hand menu page) it will refresh immediately.
Note to refresh though use the circle with arrow refresh button on the left hand menu, arrears account page - this is the only place in Cx with this button!
Overriding or New Action
Overriding: rejects the current action and creates new action.
New Action just creates a new action but does not touch the current suggested action
Action not suggesting a breach of court action
Example: Last action was A130
Reason is the policy requires a broken Court Order Arrangement AND Court details added.
All Court orders must have a court outcome AND also a Court Order Rent repayment arrangement
Training