VCC End Users

VBC/Teams user not showing in VCC Dialpad to call
When using the VCC Dialpad to call a VBC user, They don't show up in the search. This is because they don't have a telephone number listed in the ...
Fri, 9 May, 2025 11:53
VCC outgoing call issues
Symptoms: User has trouble making outgoing calls, they take ages to connect or don't connect at all.  They get audio issues. There phone ...
Fri, 30 May, 2025 11:05
How to unlink your Vonage VCC account from Teams
First go to https://emea.cc.vonage.com/?account=livewest and login using the Microsoft button to sign in. Once logged in, on the sidebar cli...
Mon, 11 Aug, 2025 17:06
Linking your Teams/Microsoft account to your Vonage VCC account.
First go to https://emea.cc.vonage.com/?account=livewest and login using the Microsoft button to sign in. Once logged in, on the sidebar cli...
Mon, 11 Aug, 2025 17:10
Rollout/Updating MFA to Security Key
Updating your account’s multi factor authentication (MFA) to Security Key You will need to update your account MFA to allow you to keep logging into your ...
Mon, 16 Feb, 2026 11:36