Amending OOH numbers with Vonage
This document is valid from December 2024
- First of all log into Vonage. This you would do for normal day to day phone usage.
- Connect to https://app.vonage.com/login
- Enter your email address in the username field, then click “Log In with Single Sign-On”.
- On the next screen just click “next” to confirm… wait for the Portal to load… you will see a black spinning circle.
You will end up with a menu like this on the screen. Please choose “Admin”, which when clicked will open in a new browser tab.
Admin Portal
- In the Admin portal you will need to go to “Virtual Receptionist”.
- From the list of Virtual Receptionists, please choose each of those you wish to change the on duty staff member, for.
Virtual Receptionist editing
- The screen will look like this:
- Please choose “Schedules and Call Flows”
- Click on the three dots and choose edit.
- From here choose “Call Flow”
- Clicking in the number field will bring up one more window
- This is where the number is changed to the new number required.
- Click Save, then Done, then “Save” in the top left corner.
- Finally Click “Close”
- At this point you can start the next one or logout if you have finished.
- To logout, click on the round button next to your name on the top left and choose logout.