IT Service Desk

This training guide demonstrates how to action tasks within a Complaints case within Cx. Action Complaint Tasks.pdf

This training guide demonstrates how to close a Feedback case within Cx.  Close any Feedback Case.pdf

This training guide demonstrates how to 'get started' when raising and actioning a Complaints case within Cx. Complaints - Getting Started.pdf

This training guide demonstrates how to complete case actions in a Complaints case within Cx. Complaints Case Actions.pdf

This training guide demonstrates how to raise a Complaint case within Cx. Raise a Complaint.pdf