IT Service Desk

A training guide demonstrating how an Alert Request case is raised and actioned within Cx. 01 Alert Request - Most Colleagues.pdf

A training guide demonstrating how a manager approvals an Alert Request within Cx. 02 Alert Request - Managers Approval.pdf

A training guide demonstrating how an Admin team adds the requested alert to Cx.  03 Alert Request - Admin Team.pdf

A training guide demonstrating how to raise and action a VIP Alert Request case within Cx. 01 VIP Alert Request - Most Colleagues.pdf

A Training Guide demonstrating how a Manager approves a VIP alert request within Cx. 02 VIP Alert Request - Managers Approval.pdf

A training guide demonstrating how an admin team adds a VIP alert request to Cx. 03 VIP Alert Request - Admin Team.pdf