IT Service Desk

Signing into the phone:  If the phone is showing “Available”: Press "Voicemail"  Then enter your extension number, followed by your...

Attached is the process for assigning Mitel to Skype as a remote working solution. The same process will work for assigning to mobile phone.

What to do if someone reports that Mitel drops a call when doing a transfer. This is normally seen by CSC... but that is because they do the most tran...

When the user gets this when they try to login to ECC. Have also seen it as logged in but strobing severely. To resolve, go to Agent manager and log...

If the user reports that they have no dialtone when they make an outgoing call with a headset on, they hear nothing until the person called answers... then ...