IT Service Desk

If you are receiving this error message when sending an email to someone. This can be fixed by following the steps below:

Start to type in the recipient for which you are receiving this "bounce back" email and rather than letting it put in the recipients address, click on the X on the right of their name:

Then can you please try sending them an email by selecting the recipient from the Address list. (Click "To" and then search for them).

If you have any issues with this guide, or would prefer for us to talk you through this in person, please let us know.

Many thanks

IT Service Desk

01392 814 455 • 01934 526 006

livewest.co.uk